John S. Ford

Spearheaded the development and successful launch of a new AI-driven analytics platform, which increased user engagement by 40% and generated over $5M in new Annual Recurring Revenue (ARR) within 18 months.

Built and currently mentor a high-performing product team of 8 Product Managers and Designers, improving overall product delivery efficiency by 25% through the implementation of agile methodologies and continuous process optimization.

Defined and execute the comprehensive product roadmap for 3 core SaaS products, contributing to a 30% reduction in customer churn and a 15% increase in customer satisfaction scores year-over-year.

Collaborate cross-functionally with engineering, sales, and marketing teams to align product vision with overarching business objectives, directly contributing to securing a Series B funding round of $20M.

Led the complete redesign and successful launch of the flagship mobile payment application, resulting in a 20% increase in daily active users and a 10% improvement in transaction success rates.

Identified, evaluated, and integrated new payment gateway partnerships, effectively expanding service availability to 5 new international markets and increasing overall transaction volume by 15%.

Conducted extensive market research and competitive analysis to inform strategic product feature development, directly contributing to a 5% increase in market share for the flagship product within 12 months.